Help & F.A.Q
Do I need Flash to be able to use MatrockVideo.tv?
No - since we launched our latest version of matrockvideo.tv on March 7th, 2018 - Flash is no longer used or required.
What are the minimum requirements for using MATROCK?
Windows or Mac operating system
Broadband Internet Access 2Mbps or faster recommended.
Windows - 2 GHz processor; 512 MB RAM.
Mac OSX - 1GB RAM
Recommended Browsers - Microsoft Edge, FireFox, Chrome, Firefox, or Safari for MAC.
Can I watch these videos on my IPhone, IPad, or IPod?
Yes you can.
Can I watch these videos on my AppleTV?
You can watch on your television connected to AppleTV with ApplePlay using any O/S device such as an IPhone, IPad, or IPod.
How do I change my account information?
For any changes to your account information, go to the "My Account" link at the top of the page.
How do I change my password?
Login, go to "My account" then chose "Change My Password". You can then change or modify your password or alternative login details.
How do I see how many minutes I have available in my account?
Login, go to "My account" then chose "My Wallet". You can then review your account balance, past usage history or add more credit to your account.
What is "My Favorites" and how do I use it?
At anytime you can click the "Add to Favorites" button besides any film or clip and it will be added to your "My Favorites" list. To access "My Favorites" and review your saved lists simply login, go to "My Account" and then chose "View My Favorite Movies and Scenes"
What forms of payment do you accept?
We currently accept Visa, MasterCard, American Express and Discover. All orders are processed via secure server thru Rocketgate.
How will the charge appear on my credit card statement?
The name that will appear on your credit card charge statement is "CYBERFIGHTS TEL 8779737857 CA ". This is our 800 number that you can call to speak to a customer service representative for any billing issues.
Are my credit transactions safe?
Yes. We can assure you that all credit card transactions are processed securely through our credit card processor Rocketgate. Your information will never be compromised or passed on to third parties. Your full credit card details are never available to human eyes.
Why is my credit card being declined?
Whenever possible the reason for the decline will be displayed to you at the time of your transaction. You can then choose to correct the error, if possible, and re-try the transaction. In many cases a simple call to your credit card bank will resolve the issue when making a purchase without being present to swipe the card.
What is your refund policy?
If you have any issues or trouble with our site, please contact us first. If we cannot resolve your problem and you require a refund, please contact us directly by using our support interface located at the following link: Contact Us or if you are located in the United States you may call us at 1-800-603-5109 Option 3.
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