Matrock Adventures realizes that making purchases online requires trust. We value our customer's trust and privacy and we pledge to you that we will work to protect the security and privacy of any personal information you provide to us. This includes, and is not limited to, any and all information you submit to us to complete an order, enter a contest or giveaway, or request information from Matrock Adventures.
Matrock Adventures believes it is your right to know what information we may collect from you and how and why we may use it. This document helps to explain these procedures. Cyberfights Wrestling Federation, Inc. is the owner and operator of matrockvideo.tv. We collect information from our customers that allow us to serve you, our customer, more effectively.
1. Personal information we collect
We collect personal information that you choose to provide voluntarily when using the matrockvideo.tv website. This information includes your email address and a password when you register to create your matrockvideo.tv account. We may also ask you for personal information when you contact our customer service department. This is necessary so we can protect against fraud and to process your request more efficiently.
When you place an order with matrockvideo.tv, we collect your name, email address, phone number, billing and shipping addresses, credit card number, expiration date and identification code if applicable. This information is important in processing your order and verifying your billing address. It also allows us to deliver your content order and keep you informed regarding the status of your order. All credit card information is entered by you on our secure page and delivered to the PCI compliant processing center. At no time are any of your private credit card details available to any human.
Cookies and other computer information
When you visit the matrockvideo.tv website, or any of the applicable white label theatres you will be assigned a "cookie" (a small unique identifier text file) to be stored on your computer's hard drive. The purpose of this cookie is to identify you when you visit our site so we can enhance and customize your experience. Your browser must be set to accept this "cookie" for you to be able to properly access matrockvideo.tv. You can delete this "cookie" on your computer once you have completed your visit. To delete a cookie on your browser refer to the "Help" menu on your particular browser. We also collect technical information from your computer each time you request a page during your visit to matrockvideo.tv. This information will include your Internet Protocol (IP) address, your operating system and browser type. We collect this information to enhance your experience at matrockvideo.tv and to help us create and develop an improved site. We do not rent or sell this information to any third parties.
Other times we may collect personal information
From time to time, Matrock Adventures may conduct surveys, contests, and/or giveaways using our Website, email, or other media. If you choose to participate, we may require you to supply personal information. We treat this information with the same policies as outlined in this document. We will use your email address that you provide to respond to your questions, suggestions, and/or requests for assistance in using matrockvideo.tv.
2. Use of your personal information
Information we collect on matrockvideo.tv may be used to enhance your shopping experience in the following ways:
Deliver content and services that you purchase online
Register you as a customer of matrockvideo.tv
Bill your credit card for purchases you make on matrockvideo.tv
Confirm your purchases
Respond to your customer service inquiries and/or requests
Communicate special sales, offers, features, contests, giveaways, etc. that may be of interest to you if you choose to receive such notices
Customize your experience at matrockvideo.tv
3. When and with whom we share your personal information
We never sell or rent your billing or credit card information to any third parties under any circumstance.
4. How you can decide what marketing communication your receive from us
We may occasionally send a general marketing email to our existing customers regarding matrockvideo.tv. We may also need to send operational emails to inform you of any changes to our site that might affect your personal information. We may also need to contact you about a problem with an order you placed.
5. How we protect the security of your personal information
The security of your personal information is as important to Matrock Adventures as it is to you. Matrock Adventures uses a technology called Secure Sockets Layer (SSL). Matrock Adventures has obtained a digital certificate from GeoTrust, Inc. When you enter a secure section of the matrockvideo.tv site, an image of a closed lock or a solid key should appear in the top bar of your browser. If you click on this image, a small pop-up window displaying site-security information will appear. The digital certificate guarantees that your personal information is being transmitted to the secure and encrypted matrockvideo.tv Web server. Your personal information is protected by the password you created when you registered an account at matrockvideo.tv. It is your responsibility to keep this password confidential.
7. How to contact Matrock Adventures
If you have a problem regarding an order, or want more information on a particular title, email us at firstname.lastname@example.org or call us at 800-603-5109, ext. 3 (Mon - Fri, 9:00am - 5:00pm, PST). If you are experiencing technical problem with our site, please open a support ticket on our system or email email@example.com
To reach our corporate office:
CyberFights Wrestling Federation, Inc.
P.O. Box 15729
N. Hollywood CA 91615-5729
United States of America